Virtace's mandate is to enable our clients to work different

Contact us to find out how we can enable your organization to effectively use IT to improve how your business performs.


Careers



Job title Client Relationship Manager (Sales Representative)
Reports to Sales Manager
Post Date 2015-07-28
Compensation Base + Commission (after probation period)
Job Purpose

We are looking for a highly motivated and outgoing individual for the position of Client Relationship Manager to generate business sales by prospecting and nurturing existing clients. This is an excellent opportunity to put your sales skills to use.

Duties and Responsibilities

Below is a list of the expected primary job duties and responsibilities.

  • Lead generation via telephone, networking, email campaigning, etc. with potential customers throughout North America. We want a hunter.
  • Upselling and cross-selling into our existing client base and contacts.
  • Executing the sales process to maximize wins of profitable business.
  • High focus on providing exceptional service to internal and external customers.
Qualifications

Required

  • 2 years experience in Inside Sales or cold calling, call centre or telemarketing
  • Lead generation experience (minimum 1 year)
  • Willingness to learn the art of closing profitable business.
  • Strong communication skills
  • Excellent customer service skills
  • Excellent time management and scheduling skills
  • Enjoy speaking with people
  • Professional telephone manner a must
  • Mature enough to work remotely, under minimal supervision.
  • Candidate must be legally eligible to work in Canada.

Preferred

  • Outside sales experience (2 years)
  • Entrepreneurial background
  • Customer service experience (2 years)

The Best Fit

  • Fun personality that you aren’t afraid to bring to work
  • Ability to rebound from the downs of sale, while celebrating the highs of a win.
  • Positive personality
  • Drive to succeed
Working Conditions

The ideal candidate must be comfortable working out of various environments (client site, remotely from home and/or in the office) as per the needs of the business.

Employment Duration

The candidate will initially be employed as a contractor assigned on a project basis, with the intention of hiring them full-time (as either an employee or contractor, decided based on mutual benefit) after a working period of 3 to 6 months.

About Virtace Inc.

Virtace's mandate is to enable our clients to work different, by effectively using IT to improve how their business performs.

Our Services:
  • Mobile & Business Application Development
    • Enabling the automation of how our clients uniquely run their business.
  • Cloud Enablement
    • Ensuring our client's business is running smoothly and profitably.
    • Focus on solutions such as: Microsoft O365, Google Apps, Server Hosting, Virtual Servers, etc.
  • IT Support Services
    • Ensuring our client’s IT is not getting in the way of running their business.
    • This line of business includes Infrastructure, Device and End-User Support.
Our Products:

Through our service practice, we have identified several viable applications that have been or are in process of being commercialized. Below are two products that have been commercialized.

  • inField Clipboard
    • A mobile based wireless work order management platform that automates the workflow from the time a company receives an order to when they are ready to invoice.
    • Currently extending the software’s capabilities by integrating with third party applications, such as; TomTom Telematics, SwaaS CRM and Quickbooks.
  • MULTI Mobile Dealer
    • A mobile device lifecycle management platform, which streamlines a company’s procurement and fulfillment processes. This platform is being used to manage licenses, new device procurement, used device disposal and accessory purchases.
    • Mobile dealer or resellers can communicate directly and uniquely to unlimited group of clients, each with completely customizable content and theme.
POSITION: Technical Support / Field Services Representative
Reports to: Manager of IT Technical Support
Post Date: 2015-05-27
Compensation: Negotiable
Job Description

We are currently recruiting for a Technical Support / Field Services Representative to join our IT Services team. In this role, the successful candidate will be responsible for providing technology related support and problem resolution to all customers and employees of Virtace and its subsidiaries. This individual will assist users in a timely manner while maintaining a high standard of quality and service.

Duties and Responsibilities

Below is a list of the expected primary job duties and responsibilities.

Customer Service – Remote:

  • Handle inbound telephone and email inquiries for all customers.
  • Deliver a high standard of customer service based on communication, professionalism, timeliness and accuracy of technical information provided.
  • Log requests, follow up on outstanding items, and provide instructions and status updates to users in a clear, professional manner (written and verbal).
  • Maintain knowledge and help keep internal resources about the various systems and mobile devices used on a regular basis up to date.
  • Investigate and resolve issues using internal resources as well as conducting research from sources publicly available (i.e. internet sources).
  • Determine scope of user issues and escalate to applicable team when appropriate.
  • Prioritize and manage multiple requests based on urgency and scope of the issue.
  • The chosen person will perform work under close supervision.

Customer Service – Technical:

  • Handle inbound telephone and email inquiries for all customers’ user hardware, server hardware, software applications and platforms.
  • There will be a requirement for on-site support for some clients.
  • Occasionally assist with desk moves.
Qualifications

Education & Certifications

  • University degree/college diploma or equivalent in an IT related discipline (required)
  • A+, Network +, and/or ITIL certification (required)
  • Previous experience in a customer service role (recommended) o Formal Sales Training (optional)

Skills

  • Technical and practical knowledge of cloud services such as Office365, Google Apps for Business, Amazon Web Services and similar solutions
  • Technical and practical knowledge of Windows, iOS, Android, and Blackberry operating systems, as well as the MS Office suite of products
  • Technical knowledge of PC, Mobile Devices, Printers and audio/visual hardware
  • Basic knowledge of networking – specifically TCP/IP, Ethernet and Windows networking as well as networking of printing systems.
  • Good understanding of internet technologies (http, https, e-mail, VPN, etc.)
  • Basic knowledge of server-side computing (e.g. Windows Server, Print Servers, File Servers, SharePoint, etc.)
  • Basic knowledge of thin-client computing (e.g. CITRIX, MS Terminal Server, VNC, Carbon Copy)
  • Customer service oriented
  • Proficient English communication skills (oral, written, presentational)
  • Excellent problem solving skills
  • Strong interpersonal skills
  • Strong organizational skills
  • Propensity to learn
  • Typing at a medium to fast rate with accuracy
  • Mechanical skills related to computer and audio/visual hardware
  • Ability to manage client expectations by actively listening and communicating in a friendly, professional manner.
  • Able to make sound judgments and decisions after thorough investigation of a problem
  • Can be resourceful when investigating and resolving issues
  • Ability to prioritize and multi-task several requests in a short period of time
  • Can adapt to the needs of different environments and people
  • Willing to take initiative and ownership in assisting users, as well as during low call/email volumes
  • Able to work independently or in a team with minimal supervision
  • Proficient English communication skills (oral, written, presentational)

Personal Characteristics

  • Self-Starter
  • Self Motivated
  • Able to influence others. o Organized
  • Good communicator (direct and indirect) o Willingness to learn
  • Ability to take instruction
  • Loyal
  • Trustworthy o Respectful

Experience

  • Familiarity with hardware, software applications and platforms used in small to medium enterprises in various industries
  • Understanding of and/or previous experience in the IT services industry
WORKING CONDITIONS

The ideal candidate must be comfortable working out of various environments (client site, remotely from home and/or in the office) as per the needs of the business. There may be moderate physical labour required on occasion.

Work Shifts

  • Rotating 8 hour shift, to cover 7:30 am to 8 pm support window
  • Rotating 24 hour on call shift

Although we work towards maintaining a balance between work and personal life, the candidate will be required to work during the evening, weekends and overtime on occasion.

In addition, there will be travel (75% local travel), therefore the candidate must own a vehicle.

About Virtace Inc.

Virtace's mandate is to enable our clients to work different, by effectively using IT to improve how their business performs.

Our Services:
  • Mobile & Business Application Development
    • Enabling the automation of how our clients uniquely run their business.
  • Cloud Enablement
    • Ensuring our client's business is running smoothly and profitably.
    • Focus on solutions such as: Microsoft O365, Google Apps, Server Hosting, Virtual Servers, etc.
  • IT Support Services
    • Ensuring our client’s IT is not getting in the way of running their business.
    • This line of business includes Infrastructure, Device and End-User Support.
Our Products:

Through our service practice, we have identified several viable applications that have been or are in process of being commercialized. Below are two products that have been commercialized.

  • inField Clipboard
    • A mobile based wireless work order management platform that automates the workflow from the time a company receives an order to when they are ready to invoice.
    • Currently extending the software’s capabilities by integrating with third party applications, such as; TomTom Telematics, SwaaS CRM and Quickbooks.
  • MULTI Mobile Dealer
    • A mobile device lifecycle management platform, which streamlines a company’s procurement and fulfillment processes. This platform is being used to manage licenses, new device procurement, used device disposal and accessory purchases.
    • Mobile dealer or resellers can communicate directly and uniquely to unlimited group of clients, each with completely customizable content and theme.
Apply Here